1. Which versions of Windows Vista does Maximizer Software support?
   
   Maximizer products are supported the following 32-bit Windows Vista versions:
   
    
   • Windows Vista Enterprise
   • Windows Vista Home Basic
   • Windows Vista Home Premium
   • Windows Vista Ultimate
   • Windows Vista Business
   
   
   See Microsoft web site for more information on Windows Vista.
   
    
2. Which versions of Maximizer and Maximizer Enterprise are supported on Windows Vista?
   
   Maximizer 9 and Maximizer Enterprise 9.5 are supported on the Windows Vista versions listed above. Earlier versions of Maximizer and Maximizer Enterprise are not supported on Windows Vista.
   
    
3. How do I install Maximizer 9 on Windows Vista?
   
   The following article provides information for Installing Maximizer 9 on Windows Vista. A similar document will be made available for Maximizer Enterprise 9.5.

   The document is provided in PDF format and requires Adobe Acrobat Reader software to view. If you do not have the Adobe Acrobat Reader, it is available from http://www.adobe.com/support/downloads/main.html.
   
   If you wish to download the document, right-click on the link and choose the Save menu option (e.g. in Internet Explorer, this option is Save Target As).

   
   
    
4. Are there any Maximizer software updates I must apply?
   
   Yes, Windows Vista has Internet Explorer 7. The following software updates are required:

    

   • Maximizer 9 Service Release 1
   • Maximizer Enterprise 9.5 Service Release 1

    

5. Are there any known issues running Maximizer 9 and Maximizer Enterprise 9.5 on Windows Vista?
   
   The following is a list of issues that may occur:
   
    
   • Error 8520 - A timeout occurred during the initialization of SRDE engine
     
      
   • Error Code 3012 - Local engine is not accessible to the MicroKernel router
     
      
   • MaxMobile Fails To Install on Windows Vista

     Check that Windows Mobile Device Center 6 for Windows Vista has be installed on the Windows Vista computer. Windows Mobile Device Center 6 must be installed before installing MaxMobile.

   • MaxMobile Only Synchronizes Once per Maximizer Session
      

     An issue is being investigated where MaxMobile may only synchronize once per Maximizer session. Closing Maximizer and then restarting again allows MaxMobile to successfully synchronize, but any additional synchronization are not successful until Maximizer is closed and restarted again.

   • F1 Context Help

     When the F1 key is pressed the following message appears and Maximizer's Help does not appear:
     
     Why can't I get Help from this progam?
     
     This issue is being investigated. To display Maximizer's Help click the Help > Content menu from Maximizer.

   • Address Book Does Not Open on Windows Vista

     Maximizer Enterprise 9.5 workstation CRM (SQL) or eCRM is started on Windows Vista and an Address Book is opened for the first using a Windows Standard User account, the selected Address Book fails to open and the Open Address Book dialog box appears again.

     Please see the following Maximizer Knowledge Base article for detailed information on this issue 050824-000001 Address Book Will Not Open under the Address Book is being Open for the first time on Windows Vista topic.

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